Returns
Eligible returns are accepted within 30 days of delivery.
What can be returned
To qualify for a return, the product must be:
- Unused and uninstalled
- In its original condition
- Returned with all components and accessories
- In its original, intact packaging
- Accompanied by proof of purchase
Packaging may be opened for inspection, but the product must remain unused and the packaging complete and undamaged. Products that have been installed, energized, altered, damaged during installation, or returned with missing components aren't eligible for return.
Starting a return
Request a return before shipping anything back. Reply to your order confirmation email with your order number, the product you're returning and the reason. Returns sent without authorization may not be accepted; approved returns come with shipping instructions.
Return shipping
Return shipping on non-defective products is paid by the customer. Use a trackable service, since packages lost in return transit can't be refunded.
Damaged, defective or incorrect items
Inspect your order when it arrives. If anything is damaged, defective or incorrect, reply to your order confirmation email promptly with your order number and clear photos of the product and packaging so the issue can be resolved.
Refunds
Once a return is received and inspected, you'll be notified whether the refund is approved. Approved refunds go back to the original payment method. Your bank or card issuer may take additional time to post the refund.